Course details

This module at supervisory level aims to impart knowledge and skills to solve workplace problems – finding root causes to a problem, leading team members to generating and evaluating ideas, arriving at and implementing solution to solve the workplace problems.

Programme Outline

Recognise a Problem Area and Detect the Problem

  • Problem vs Planned Changes
  • Symptoms and Deviation
  • Using Logical Deduction
  • Verifying Information
  • Arriving at the Exact Problem

Facilitate Generation of Ideas

  • Identifying Root Cause
  • Leading the Idea Generation Process
  • Using Idea Generation Tools
  • Encouraging Creativity
  • Filtering Viable Ideas
  • Considering Value of Idea
  • Impact of Ideas on Workplace Ecology

Make a Decision and Take Responsibility for It

  • Arrive at Solution
  • Develop a Comprehensive Implementation Plan
  • Post Implementation – Evaluating Effectiveness
  • Address Failure / Gaps
Updated on 08 November, 2015

About Lighthouse Global

We_They Training and Consultancy Pte Ltd provide integrated training consultancy services and programme delivery to meet clients’ needs in the areas of customer service, communications skills, corporate cum personal development and teambuilding, etc.
Lighthouse was born out of the desire of several passionate training professionals to bring organisations to new heights through learning and development. As a result, Lighthouse was incorporated in late 2006. The company now has a pool of experienced consultants and trainers to drive organisations’ training initiatives to achieve corporate success.
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