- Duration: 13 Weeks
Course details
The Pearson LCCI Level 2 Certificate in Customer Service qualification is intended for those who are working or intend to work in an environment where direct contact with internal and/or external customers forms a major part of their work.
Objectives
- to enable candidates to develop:
- an up-to-date knowledge and understanding of the element of good customer service
- the ability to apply these elements to realistic situations
- an understanding of the personal behaviours and processes that enhance service delivery
- the ability to apply these behaviours and processes
- knowledge and application of effective communication in a customer service contact
- an understanding of the effective handling of customer complaints and problems
Course Highlights
- The role of customer service
- Delivering reliable service
- Communicating directly with customers
- Dealing with customers complaint
Course Location
About Edu Training
Edu Training Resthierces is a corporate training service provider. It was founded by people who are not only passionate in training but strongly believes in imparting knowledge and skills. thier mission is to train learners to apply their knowledge and skills in a practical and dynamic way.
thier trainers are expert practitioners with extensive experience and knowledge. Stringent selection process ensures that only those possessing extensive practical experience and knowledge are invited to be thier consultants.
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