Level 2 Diploma In Reception Services Central Area, Central

Course details

Level 2 Diploma in Reception Services is for candidates who wish to work in the hospitality industry and already have knowledge of the basic principles of the work involved in a reception services department, or who can demonstrate commitment and enthusiasm to work and study in order to supplement their existing knowledge.

On completion of this qualification candidates may progress into employment in the reception and front office area, or enrol on the Level 3 Advanced Diploma and towards a Degree in Hotel or Hospitality Management.

MODULE OUTLINE

Safety at Work

This unit covers the knowledge on common hazards and risks and the ways to control and minimise them. The concept of a hazard and its associated risk is introduced and learners then progress to identify common hazards and associated risks and the steps involved in the risk assessment process.

Customer Service in the Hospitality and Catering Industry

The aim of the unit is to enable learners to deal effectively with customers using a range of service techniques in a variety of situations in the hospitality industry.

Book Accommodation for Guests

The aim of the unit is to equip learners with the skills and knowledge to take booking enquiries and convert them into bookings for guests, recording guest information, responding to guests' needs and providing accurate information when required.

Handling Cash and Guest Accounts

The aim of this unit is to equip learners with the skills and knowledge to handle cash in a hotel reception and to produce guest accounts. Learners will use information from these accounts to provide basic statistics.

Arrival and Departure Services

The aim of this unit is to enable learners to develop the knowledge and skills to deal with guests on their arrival and departure.

Promote Products and Services to Guests

The aim of this unit is to enable learners to develop the knowledge, understanding and skills to promote products and services to guests. Learners will learn the importance towards the organisation and guests in promoting products and services.

Reception Office Skills

The aim of this unit is to enable learners to develop knowledge and skills required to work in a reception office including production of documentation and using office equipment. The unit explores how to safeguard guests' information and the importance of data protection. 

ENTRY & GRADUATION REQUIREMENT FOR THE PROGRAMS 

The pre-requisites for Level 2 Diploma in Reception Services

• 16 years old and above; and
• GCE "0“ level with a pass in English or equivalent; or
• For International Students, they must complete Secondary or High School education or equivalent with a pass in English. 

Other qualifications will be considered on a case-by-case basis.

Graduation Requirement

In order to be conferred the certificate, the student must achieve a pass for Examination and Practical Assessment from City & Guilds, UK, and at least 75% of class attendance. Student's Pass Holders are required to maintain a class attendance of 90% and above.

Mode & Methods of Delivery

Face to face delivery via •PowerPoint Presentation •Discussion •Question & Answer •Assignment

Teacher Student Ratio

1:30

Examination

Examination is conducted at the end of the course upon completion of all modules. C&G, (UK) Examinations will be conducted in June and November.