Legal Aspects of IT Outsourcing Agreements for Business Managers Central Area, Central

Course details

To support an office business needs, the outsourcing contract manager needs to have effective contract governance skills and service-level management. Understanding contract law management is critical in managing the outsourced service environment.

This practical course will highlight the dos and don’ts in contract formation in request for proposal stage to what terms and conditions are essential and managing service level agreements to ensure effective service delivery.

COURSE TOPICS

• Preparing Request for Proposals (RFP) for Outsourcing Evaluation
• Selecting Vendors
• New concept of “Gain Sharing” and case-study
• Pros and Cons of IT Outsourcing and Insourcing
• Contract Formulation & Negotiation
• Service Level Agreement (SLA): Terms of SLA
• Measurements and Benchmarks
• Service Levels & Key Performance Indicators
• Contract Execution & Management
• Service Monitoring & Tracking
• Regular review by vendors & customers
• Problem Management
• Change Management
• Managing the Parties
• Variations & amendments to SLA
• Charging for services
• Maintenance Schedules 
• Records outputs
• Contract Termination & Migration
• Managing Exit Strategy
• Dispute Resolution