Leadership & People Management Build Team Relationships Central Area, Central

Course details

Introduction

‘Build Team Relationships’ is a learning programme that addresses knowledge, skills and attitude required for people to build strong and productive work relationships in teams, and to facilitate personal and professional development of leaders. This course is conducted by SeraphCorp Institute (Program Partner).

Learning Outcomes

• The learning program focuses on three core competencies of leadership:
• Participate in networks
• Develop team cohesiveness
• Resolve conflict within the team

Who Should Attend

• Team Leaders
• Assistant Managers
• Executives
• Supervisors and High Potentials being groomed for leadership positions

Course Outline

• Introduction to the LPM framework
• Positive ‘Working Relationship’
• Benefits and the Relationship Pyramid; and being a Positive Network Member
• Information Sharing
• Legal, Ethical and Organisational Considerations
• Collaborative Opportunities
• Communication - 2-way with 3 ‘Vs’;
• Communication Channels;
• Communication Barriers
• Team Processes to Encourage Collaboration
• Diversity in the Workplace
• Benefits and Strategies to Support Diversity in the Workplace
• Conflict Management:
• Common Sources and Signs; Discounting and Addressing Conflicts; Styles and Types
• Conflict Resolution Methods:
• Organisational Policies and Procedures on Conflict Handling; Monitoring and
• Assessments (1 LGA and 1 FA)