ES WSQ - Solve Problems and Make Decisions at Supervisory Level Central Area, Central

Course details

Acquire the skills to work with a team of staff in problem solving and decision making which includes anticipating and identifying potential problems, facilitating team's effort to resolve the problem, making appropriate decisions and seeing implementation plans through.

What will I learn?

On completion of this unit, the participant will be able to perform the following:

1. Identify symptom(s) that could lead to potential problem(s) at the workplace
2. Apply logical deduction to anticipate and detect problem(s) based on symptom(s) and relevant information gathered
3. Analyse relevant information and use elimination process, objective reasoning or process questioning to identify the exact problem
4. Use appropriate problem solving tools and techniques to analyse the root cause(s) of the problem(s)
5. Encouraging creativity among team members to facilitate generation of solutions to solve problem(s)
6. Use appropriate evaluative technique(s) and criteria to select a solution from shortlisted ones collectively with team members
7. Develop an implementation plan that addresses the root cause(s) of the problem(s) and consider the impact on self and team
8. Analysing feedback gathered from relevant sources to evaluate the effectiveness of the implemented solution and implementation plan
9. Formulate and execute modifications to restore and/or enhance effectiveness of implemented solution and implementation plan
10. Review the effectiveness of modifications made and analyse learning points and best practices that can be used for future reference

Who should take this course?

The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:

Nature of Skills and Knowledge:

• Able to apply and contextualize skills and knowledge in a broad range of high level technical and professional work activities in a wide variety of context
• Sound understanding of theoretical concepts in a field of study

Nature of Work Activities:

• Requires significant organizational and resource management
• Performed under minimal supervision
• Requires a significant degree of judgment and decision-making
• Has substantial degree of individual accountability and autonomy within broad boundaries
• Prempts and/or addresses emergent and non-routine problems through well-deliberated guidelines

Requirements

• Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
• Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) level 4

Will I recieve a certificate of completion?

Statement of Attainment (SOA) from Workforce Development Agency (WDA)