ES WSQ - Facilitate Effective Communication and engagement at the Workplace at Supervisory Level Central Area, Central

Course details

Promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issues into consideration.

What will I learn?

On completion of this unit, the participant will be able to perform the following:

1. Communicate organisational communication policies and procedures to staff and monitor their compliance
2. Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
3. Promote effective communication among staff taking into account diversity issues
4. Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
5. Assess conflict situation and develop appropriate conflict resolution strategies
6. Resolve conflict using appropriate conflict resolution strategies, approaches and techniques

Who should take this course?

The job role(s)/ occupations that this unit would be relevant to may include those with some responsibilities for the work of others, usually related to an organisational sub-set of functions.

Requirements

• Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
• Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) level 4

Will I recieve a certificate of completion?

Statement of Attainment (SOA) from Workforce Development Agency (WDA)