Course details
This workshop helps one to understand the importance of service innovation. It also cultivates the mind-set and skillset needed for a service staff to contribute to service innovation. Learners will be able to identify opportunities and apply the effective methods to increase customer satisfaction innovatively.
Course Content
- Recognise the importance of Service Innovation
- Identify areas for Service Innovation
- Create innovation ideas to transform customer experience
- Enhance/Modify ideas
- Present ideas effectively to management
Target Audience
This course is suitable for Frontline service staff, Customer Service Representatives and Call Centre Officers etc
Assessment and Certificate
Upon successful completion, participant will receive a WSQ Statement of Attainment.
Updated on 08 November, 2015Course Location
About Singapore Chinese Chamber Institute Of Business
The Institute caters to the learning and development needs of a wide variety of trainees and students, including industry/company leaders, senior managers and working professionals, both local and international. The programmes offered can be broadly classified under business studies, language & culture studies, skills training and customised programmes. Being a wholly owned subsidiary of SCCCI, most of our programmes are run in Mandarin, to cater to the needs of SMEs and the Chinese business community.
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