- Duration: 24 Hours
Course details
This unit addresses the skills and knowledge to coach inpiduals for service performance, and required to manage a perse service environment. It includes the use of coaching techniques to close service gaps and monitor the progress of inpiduals for improvements in service performance. It also involves promoting inclusiveness, building team cohesion and managing persity challenges and opportunities that may have implications on service delivery.
Course Content
- Recognise the role of a coach in coaching for service performance and Prepare coaching plan for inpiduals to address service performance
- Demonstrate the use of coaching techniques to address service performance issues and Monitor progress of inpidual for improvements in service performance
- Manage challenges and opportunities relating to persity that have implications on service delivery
Target Audience
This course is suitable for Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, and Service Team Leaders
Assessment and Certificate
Upon successful completion, participant will receive a WSQ Statement of Attainment.
Updated on 08 November, 2015Course Location
About Singapore Chinese Chamber Institute Of Business
The Institute caters to the learning and development needs of a wide variety of trainees and students, including industry/company leaders, senior managers and working professionals, both local and international. The programmes offered can be broadly classified under business studies, language & culture studies, skills training and customised programmes. Being a wholly owned subsidiary of SCCCI, most of our programmes are run in Mandarin, to cater to the needs of SMEs and the Chinese business community.
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