Conducting Performance Appraisal Sessions Successfully Central Area, Central

Course details

Performance appraisal is an unavoidable supervisory activity as employees look forward to understand how their superior views their performance. Linking performance appraisal to rewards makes the session even more sensitive to handle.

Just how can the appraiser handle such a delicate situation with control and confidence? How can the appraiser deal with different employee styles? How can the appraiser give feedback based on well documented facts? What are the characteristics of a good interview that appraisers can emulate?

Through video training, class exercises and discussion, this course will equip appraisers with knowledge, techniques and skills to conduct performance management with confidence.

How Will You Benefit?

After the workshop, you will be able to:

• use documentation techniques to accurately record performance for feedback
• interpret competencies to establish sound reasons for their ratings
• give rating in a consistent manner and avoid common errors
• discuss performance issues with the correct focus
• carry out performance management as a continuous process

What Will You Learn?

Key to Successful Performance Management

• the performance management and coaching cycle
• checklist on things to prepare for appraisers
• appraisal - summary discussion with no surprises

Reviewing Assessment Criteria

• setting the norm for accountabilities
• setting the norm for achievements
• setting the norm for behaviour

Coaching and Assessment

• coaching matrix
• collecting evidence-based variations
• feedback with assertiveness and GROW
• absolute and relative rating techniques
• techniques for consistent rating

The Interviewing Process

• scope of discussion and keep out distractions
• planning the communication for better reception
• documentation methods for accurate feedback
• directing the focus forward through action planning

Engaging Different Employee Styles

• silent and disengaged
• deflective and defensive
• lack of confidence
• aggressiveness
• gaining acceptance from the employee

Activity

• identifying the characteristics of a good interview