Level 4 Diploma in Hospitality Management QCF Bukit Merah, Central

Course details

Atleast 2 GCE "N or 1 GCE "O Level or its equivalent
16 yrs. of age and above
In addition to the requirements stated above, students entering the programme and whose first language is not English or students whose medium of instruction their qualifying programme was not English will be required to demonstrate a proficiency in English to IELTS 5.5 or an equivalent recognized qualification.
Module

Rooms Division Operations:
This unit covers understanding rooms division operations (front office and housekeeping departments), front office processes and housekeeping operations.
Rooms Division Supervision:
This unit covers evaluating the effectiveness of rooms division operations (front office and housekeeping departments), supervising housekeeping operations, supervising housekeeping operations and managing the performance of staff.
Food and Beverage Operations:
This unit covers understanding the principles of food production operations, food production operations and food and beverage service.
Food and Beverage Supervision:
This unit covers evaluating the effectiveness of food and beverage operations, developing food and beverage operations, understanding how to arrange banquets and functions, understanding how to supervise the purchasing and storage of food and beverages and the management of staff performance.
Essentials of Finance in Tourism and Hospitality:
This unit aims to introduce learners to the essentials of finance in tourism and hospitality. Learners will understand the key principles for controlling finance, how to interpret financial statements and the use of IT to support financial management in the tourism and hospitality industry.
Customer Service Management in Tourism and Hospitality:
This unit covers the management of customer service operations, managing the resolution customers' queries and complaints, analysing the effectiveness of customer service in hospitality or tourism and understanding the use of quality systems in the tourism and hospitality industry.
Global Tourism and Hospitality:
This unit covers understanding the size and scope of the global tourism and hospitality industry, the food and accommodation sub-sectors it, the issues and influences affecting it and the growth of global tourism and hospitality brands.
Examination Board. CTH Management Programmes are widely recognised by universities as offering equivalency to degree level study and CTH Level 4 Diploma students may therefore gain direct entry onto the second year of a variety of hospitality degree programmes. Similarly, CTH Level 5 Diploma students may enter onto their chosen degree at final year level. The Examinations are conducted five times a year, in January, March, June, September and November.Method of Delivery

Students can achieve the guided learning hours in combination of face to face classroom interactions, self study and group study as well as research work. They will be required to attend a certain number of lecture hours to support their studies, and will receive guidance to complete the learning hours.

Award Criteria

Upon completion of all 7 modules, the Level 4 Diploma in Hospitality Management QCF Certification will be awarded by Confederation of Tourism & Hospitality.

Grading System

The Grade Structure is Pass 40%, Merit 60% and Distinction 80%.

Assessment Information

Closed book written examination or assignment/work assessment.

Expected date of release of Assessment result

Assessment results will be available to the students within 3 months upon completion of the last assessment for that assessment cycle. Appeal (if any) on assessment results must be lodged within 7 days after the release of assessment results.

University Pathways
Students who successfully complete the CTH Level 4 Diploma are eligible to gain progression to a member of universities worldwide. For more details: http://www.cthawards.com/about-us/university-pathways/.

Specimen Certificate

Level_4_DHM