Level 3 Diploma in Tourism and Hospitality QCF Bukit Merah, Central

Course details

At least 1 GCE "N Level or 16 years of age & above
In addition to the requirement stated above, students entering the programme and whose first language is not English or students whose medium of instruction their school education was not English will be required to demonstrate a proficiency in English to IELTS 4.5 or an equivalent recognized qualification.
Module

Essentials of human resources and business computing in tourism and hospitality:
This unit aims to introduce learners to the essentials of human resources in tourism and hospitality. Learners will understand the organisation of staff in tourism and hospitality, the principles of leadership, motivation and equal opportunities and the use of IT in tourism and hospitality.
Essentials of marketing and customer relationships in tourism and hospitality:
This unit aims to introduce learners to marketing, sales and customer relationships in the tourism and hospitality industry. Learners will understand how a hospitality or tourism business is affected by external factors in which it operates. They will understand the key concepts of marketing and sales techniques. Learners will gain an understanding of the importance of customer care. Learners will develop skills to enable them to deliver effective customer service and to identify areas for improvements.
Tourism and hospitality industry:
This unit aims to introduce learners to the tourism and hospitality industry. Learners will understand the types and characteristics of different hotel and food service providers. Learners will also understand the roles and functions of different delivery channels operating within the industry and will be able to gain an insight into how the industry has developed and is likely to develop in future.
Essentials of tourism and hospitality operations:
This unit aims to introduce learners to a range of functions within the tourism and hospitality industry i.e. front office, housekeeping, food and beverage operations, destination analysis and tour guiding operations.
Examination Board. CTH Management Programmes are widely recognised by universities as offering equivalency to degree level study and CTH Diploma students may therefore gain direct entry onto the second year of a variety of hospitality degree programmes. Similarly, CTH Advanced Diploma students may enter onto their chosen degree at final year level. The Examinations are conducted five times a year, in January, March, June, September and November.
Method of Delivery

Students can achieve the guided learning hours in combination of face to face classroom interactions, self study and group study as well as research work. They will be required to attend a certain number of lecture hours to support their studies, and will receive guidance to complete the learning hours.

Award Criteria

Upon completion of all 4 modules, the Level 3 Diploma in Tourism and Hospitality QCF Certification will be awarded by Confederation of Tourism & Hospitality.

Grading System

The Grade Structure is Pass 40%, Merit 60% and Distinction 80%.

Assessment Information

Closed book written examination or assignment/work assessment.

Expected date of release of Assessment result

Assessment results will be available to the students within 3 months upon completion of the last assessment for that assessment cycle. Appeal (if any) on assessment results must be lodged within 7 days after the release of assessment results.

University Pathways
Students who successfully complete the CTH Level 4 Diploma are eligible to gain progression to a member of universities worldwide. For more details: http://www.cthawards.com/about-us/university-pathways/.

Specimen Certificate

Level_3_DTH