Enhancing Communication and Interpersonal Skills Bukit Merah, Central

Course details

People who are able to perform their professional roles effectively are those who possess powerful communication skills and a solid understanding of the differences in the way people interact. Effective human interaction can be achieved through developing an in-depth understanding of inter-personal communications. It is an essential skill for career success and a critical factor in today’s fast-paced, technological-oriented environment. Developing and using good interpersonal interaction skills often leads to more productive work environments, as well as positive relationships with colleagues, bosses and clients. Establishing and maintaining productive communication with people is a challenging part of a person’s work and social life.

PROGRAMME OBJECTIVES

1. To communicate effectively with one another under different circumstances & conditions
2. To develop their ability to express themselves so as to gain co-operation
3. To resolve conflicts that will arise in their working relationships
4. To learn to accept and welcome feedback for a more open understanding of each other
5. To listen actively so as to understand the message and feelings of the speaker

PROGRAMME OUTLINE

1. The Four Principles of Interpersonal Communication
2. What are the Barriers to Communication?
3. Towards a more Open Communication
4. Giving Feedback
5. Blame Attribution
6. The Listening Process
7. Learning How to Listen
8. Response Skills
9. You Personality Affects Your Attitude
10. Managing Conflicts