Course details

In this workshop, participants will learn to apply effective listening skills in their everyday work and life at the highest level. They will acquire and practice useful techniques as part of their continuous self-development in listening and communication. With these skills they will multiple their values to their organizations by becoming much more understanding, have great relationships with everyone in the workplace and achieve outstanding performance their job and their life.

Participants will be exposed to various cognitive strategies as defined by NLP “Models of Excellence”, techniques of dealing with people of different personality types, and Emotional Intelligence EQ strategies for improving their selfawareness and social expertness. This is a highly engaging and intensive, experiential and dynamic workshop packed with learning activities, practical exercises, laughter, fun and experience sharing.

PROGRAMME OBJECTIVES

At the end of the workshop, participants will be able to:

  • Really understand what listening is as against just hearing.
  • Know the importance of properly defining listening and its behaviours.
  • Identify their listening styles and areas in which their learning can have the most impact.
  • Identify common distractions when listening.
  • Understand various types of bad listening behaviours and how to overcome them.
  • Understand the characteristics of various personality types.
  • Apply the appropriate strategies for each personality types and build strong relationships with everyone.
  • Understand the secret language of feelings.
  • Listen at a deeper level using EQ strategies.
  • Apply techniques of empathic listening.
  • Masterfully utilize nonverbal communication for more complete listening.
  • Understand NLP Model of Communication.
  • Apply general principles and NLP techniques for effective listening.
  • Use NLP Meta-model and paraphrasing for effective listening.

PROGRAMME OUTLINE

  • Facts about Listening Skills
  • Identifying and Understanding Listening Styles
  • Overcoming Barriers to Effective Listening
  • Working Well with all Personality Types
  • Impact of Feelings on Listening Effectiveness
  • Empathic Listening
  • Nonverbal Communication
  • Power of NLP Communication
Updated on 12 August, 2015

About SMF Centre for Corporate Learning

The Singapore Manufacturing Federation (SMF), formerly known as the Singapore Manufacturers' Association, was first established in 1932. Its main aim is to champion the Singapore manufacturing sector. With a membership of over 2,800 corporate members ranging from MNCs to SMEs, SMa carries out a myriad of activities to enhance the competitive edge of our members.

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