Certificate / Diploma in International Freight Management Bukit Merah, Central

Course details

The course aims to equip participants with key skills and knowledge required to perform effectively in a logistics management environment.

Who Should Attend

Customer Service Officer/Executive, Freight Forwarding Officer/Executive, Import/Export Officer/Executive, Freight Supervisor, Freight Co-ordinator

Entry Requirements

• Qualification : Min GCE 3 N Level credit passes with N Level English grade B4 & above/WPL Level 6 & above OR
• Min GCE 3 O Level credit passes with O Level English grade C6 & above/WPL Level 6 & above OR
• Full-time ITE Nitec & above OR
• TLA Cert in Logistics & Freight Forwarding Operations with min N/O Level English at respectively specified grades/IELTS5.5/WPL Level 6 & above 
• Work Experience : 1 year
• Admission is solely at the discretion of TLA.

Course Lecturers :

• Lecturers: Industry practitioners
• Average Teacher-Student Ratio - 1:30

Coverage

IFM 101 International Trade Management (12 sessions)

• Incoterms
• Major Trade Product in International Trade
• Overview on Types of Payment Methods
• Documentary Collection D/A & D/P
• L/C Workflow & Functions
• Interpretation of L/C Terms & Conditions
• L/C Negotiation & Handling Discrepant Documents
• Various Types of L/C, Their Uses & Risks
• Transport Documents & Other Documents Used in International Trade
• Preparation of Documents According to L/C Requirements
• Overview of Shipping Declaration & Their Related Documentation

IFM 102 Air Freight Forwarding Operations (14 sessions)

• Industry Regulators & Associations
• Document of Affreightment—Air Waybill
• The Air Cargo Agency, Airlines & Ground Handling
• Use of Guide Books
• World Geography
• Dangerous Goods & Security
• Air Cargo Import, Export, Transhipment
• Conditions of Contract
• Air Cargo Rates & Charges
• Aircraft, Aircraft Unit Load Devices, BUP
• Air Cargo Claims Handling

IFM 103 Sea Freight Forwarding Operations (13 sessions)

• Transport Geography
• Vessels & Containers Specifications
• Cargo Gears for Vessel & Warehouse Operations
• Shipping Documentation
• Role of Carriers & Ports
• Freight Conferences & Freight Tariff Systems
• Freight Quotations & Job Costing
• Cargo Packing & Damage
• International Conventions for Transportation of Goods
• Dangerous Goods

IFM 104 Multimodal Transport (16 sessions)

• Types of Multimodal
• Multimodal Documents
• Plan & Execute an Export & Import Shipment
• Project Transportation
• Alternative Transport Solutions
• ASEAN Framework for MT
• Household Removals
• Safety & Security

IFM 105 Customer Service & Relationship Management in Logistics (11 sessions)

• What is Customer Servicing in the Logistics Industry
• Principles of Quality Customer Service & How to Deliver Them
• Marketing & Logistics Operations Interface
• Customer Service Performance Metrics
• Development of Customer Service Programme
• One-Stop Customer Service
• Concept of Customer Relationship Management

IFM 106 Legal Issues in Freight Management (12 sessions)

• Legal Framework of MTO
• Carriage of Goods by Sea
• Application—Carriage of Goods by Sea
• Introduction to Insurance & its Practices
• Cargo Policy Coverage
• Cargo Claims
• Carriage of Goods by Air
• Remedies & Enforcement
• Forwarders' Liability Claims
• Handling Liability Claims

IFM 601 Basic Management (10 sessions)

• Managing & Manager
• Basic Management Functions
• Coaching, Problem Solving & Decision Making
• Communication & Leadership
• Organisation Structure & Recruitment
• Performance Appraisal
• Managing Conflict
• Managing Creativity & Innovation
• Managing Group, Managing Effective Meeting