Course details
Productivity and Innovation is everybody's business. In this programme, participants will learn a practical hands-on approach to identify and clarify problems, collect pertinent data, translate the idea into value-added information and analyse the root causes.
Programme Objectives
- Understand the concept, definition and process of root cause analysis
- Uncover the real root cause(s) of problems faced in their daily operations and enable fact-based decision-making
- Understand and differentiate the different types of causes within a problem
Programme Outline
Day 1:
- Introduction to the Root Cause Analysis Methodology
- Problem-Solving Team Formation
- Problem Identification
- Effective Data Collection
- Analytical Tools to Identify Possible Causes
Day 2:
- Drilling Down the Root Cause
- Direct Cause, Contributing Cause and Root Cause
- Why-Why Analysis
- Generating, Selection and Testing of Solutions
- Monitoring Effectiveness of Solutions
- Assessment of Results and Reporting
Who should attend
Front line managers, team leaders, quality assurance engineers, supervisors and
productivity champions responsible for problem-solving or initiating productivity
improvement programmes. They may be involved in:
- managing people
- data collection
- root cause analysis
- selection of the appropriate solution
- ensuring implementation and effectiveness
- reporting on the problems and the follow-up action
Programme benefits
- Understand and apply the root cause analysis methodology to problem solving
- Stratify the different types of causes - direct, contributing and root causes effectively
- Use appropriate tools and techniques for analysing possible causes and develop solutions for a problem
- Select the appropriate solutions in a structured manner
- Lead or facilitate small group inmprovement activities to solve routine problems in the organisation
Course Location
About SMF Centre for Corporate Learning
The Singapore Manufacturing Federation (SMF), formerly known as the Singapore Manufacturers' Association, was first established in 1932. Its main aim is to champion the Singapore manufacturing sector. With a membership of over 2,800 corporate members ranging from MNCs to SMEs, SMa carries out a myriad of activities to enhance the competitive edge of our members.
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