Course details
This course aims to equip you with the knowledge and skills in using customer data to improve service results. It focuses on understanding the service quality and customer satisfaction results and implementing plans to improve and close up service performance gaps.
Target Audience:
This course is for managers and service leaders from various service industry sectors.
What You Will Learn:
- Analyse service quality & customer satisfaction results to determine the organisation's performance
- Communicate findings & results to relevant stakeholders
- Implement improvement plans to close service performance gaps
Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions
Requirements:
- Employability Skills WSQ – Workplace Literacy Level 5 / O / A-Level English OR
- 3-5 years of working experience in a managerial role (preferably in the service sector)
Teacher & Student Ratio: 1:25 (maximum capacity)
Updated on 08 November, 2015Course Location
About Training Vision Institute
Established since 1991, Training Vision is a leading training institute. Training Vision Institute provides an integrated and holistic approach towards the design and methodology of Workforce Development training programmes. In addition, Training Vision Institute also offers consultancy services, where customised solutions are created to suit your company's needs.
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