Simplifying Work Processes and Procedures

Course details

Overview
This comprehensive five-day program equips you with the essential tools and techniques to streamline and improve work processes within your organisation. Through interactive sessions case studies and practical exercises you'll learn how to identify inefficiencies analyse existing workflows and develop effective strategies for simplification. You'll also gain the skills to create clear documentation promote the adoption of new processes and continuously monitor and refine your systems for long-term efficiency gains.

Objective
Identify and analyse areas for process improvement.
Apply process simplification methodologies and techniques.
Develop clear and concise work instructions and procedures.
Leverage technology to automate and streamline workflows.
Effectively communicate changes and promote the adoption of new procedures.
Measure the impact of process improvements and track performance.
Develop a continuous improvement mindset for long-term optimisation.

Who Should Attend
Process Owners: Individuals responsible for overseeing specific workflows within an organisation.
Team Leaders & Supervisors: Anyone leading a team and responsible for optimising their team's processes.
Business Analysts & Project Managers: Professionals who analyse and improve business operations.
Operational Excellence Professionals: Individuals focused on streamlining and optimising organisational processes.
Anyone seeking to improve efficiency and productivity in their work environment.

Course Outlines
Day 1: The Importance of Process Simplification
Introduction to process simplification and its benefits.
Identifying the costs of inefficient processes.
Understanding the different types of processes.
The impact of process complexity on customer satisfaction and employee morale.

Day 2: Process Analysis & Mapping Techniques
Understanding process mapping tools and techniques (flowcharts swimlane diagrams etc.).
Identifying critical process steps decision points and stakeholders.
Data collection and analysis for process improvement.
Applying the 5 Whys technique to understand the root causes of problems.

Day 3: Developing Simplified Work Procedures
Designing clear and concise work instructions.
Implementing best practices for procedural writing.
Leveraging technology for automated workflows and data collection.
Identifying opportunities for standardisation and reducing variability.
Group Discussion: Brainstorming simplification strategies for identified processes.
Creating a simplified work procedure draft based on the chosen process.

Day 4: Communication & Change Management
Strategies for promoting the adoption of new processes and procedures.
Effective communication methods for engaging stakeholders and minimising resistance.
Training and development plans for smooth implementation.
Addressing employee concerns and providing ongoing support.

Day 5: Measuring & Monitoring Process Improvement
Defining key performance indicators (KPIs) to track process effectiveness.
Utilising data to measure the impact of process changes.
Identifying opportunities for ongoing improvement and monitoring for regressions.
Continuous improvement methodologies like Kaizen and Six Sigma.
Developing a monitoring plan and further optimising simplified processes.
Course Recap & Action Planning: Review key learnings set personal goals and develop an action plan to implement process improvement strategies within your work environment.