Sharpen Your Assertiveness Skills

Course details

Being assertive is to project self-confidence and handle difficult situations amicably to achieve win-win outcomes.

By understanding the needs and rights of both parties, one will be able to manage difficult people and situations professionally.

On the contrary, non-assertive styles may morph into passive or aggressive styles which may aggravate the situation.

How Will You Benefit?

After the workshop, you will be able to:

• master the foundation of assertiveness
• learn techniques of developing assertiveness
• make use of methods to handle difficult people professionally
• manage conflicts amicably to reach win-win outcomes

What Will You Learn?

Be Assertive, Not Aggressive

• Myths and truths about assertiveness
• Why being passive or aggressive may not solve the problem

Develop Assertiveness

• Understand the foundation of assertiveness
• Practical techniques to develop assertiveness

Delivering Assertive Communication

• Language patterns and powerful words to portray assertiveness
• Receiving and dealing with criticism professionally

Handle Difficult People

• Understanding different personality styles and how to interact with them
• Techniques for saying no without offending others

Handle Conflict Situation

• Understand the needs and wants of others during conflict situation
• Strategies to achieve win-win outcomes to resolve conflicts