Course details
Teaching Method
- Each module would be about 18 to 24 hours of self-study / learning time with Inter-active content, self-assessment and Facilitated Discussion Board (internet based discussions in a group, by a Coach / Professor) for a period of about 3 weeks
- These are conducted by International faculty and will need atleast 20 to 25 participants for a Module to be started – each registered participant will be communicated the final start date
- At the beginning and end of each module there would be a Webinar conducted by a Coach / Professor Facilitator setting the context and as an orientation about the Module etc.
What will I learn ?
- The Nature of Services, Service Concept Framework and Services Thinking
- Servitisation and Service as Value Creation
- How Customers Perceive and Receive Value
- 6 Principles of Services Management
- Identifying and Defining the Service
- Organisational Interfaces for Service Delivery
- Organisational Tensions and Conflict
- Trends in eServices
- Elements of eService Offerings
- Role of eService Managers
About Manipal Executive Education
Manipal Executive Education (MEE) is Manipal Global Education’s corporate and executive education entity based out of Dubai, UAE. It services the Middle East & Africa Region including strategic markets such as UAE, Kuwait, Kingdom of Saudi Arabia, Oman, Qatar & Bahrain.
Its purpose is to deliver world class certification and training programs for students, working professionals and corporates in various formats ranging from classroom based training, online programs and hybrid programs across multiple sectors which are of relevance to the region.
Based out of Dubai Knowledge Village, the HR & Training Hub of Dubai, MEE offers high end certification programs in functional and technical programs across multiple sectors ranging from Logistics, Banking & Financial Services, IT, Telecom, Retail and Hospitality.
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