Course details
This course discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process. It also discusses how to use service scheduling in situations that have complex scheduling requirements.
At Course Completion
After completing this course, students will be able to:
- Identify key service scheduling concepts
- Compare service scheduling business scenarios
- Understand the service scheduling process flow
- Set up work schedules for users, facilities or equipment
- Close, cancel or reschedule a service activity
- Learn how service activity records synchronize with Microsoft Office Outlook
- Incorporate customer preferences when scheduling service activities
About NetAssist
Since its establishment in 1999, NetAssist has been continuously and vigorously committed to providing the highest quality of, and effective, training to IT professionals, both novice and experienced. We combine proven curriculum with practical hands-on learning and in-depth instruction to sharpen your technical skills. Our satisfied customers are our motivation and our best testimony.
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