Service Now Training

Course details

Service Now  Training
 
INTRODUCTION:
ServiceNow Training  is a PaaS (Platform as a Service) provider of a enterprise Service Management. ServiceNow simulation is used globally to define, organise, and also mechanise the flow of work, removing dependencies on email & spread sheets to convert the delivery and the service management for the enterprise.
 
Section 1. Introduction

• Introduction to service now instances & Process
• SNC Navigations ,SNC Applications and Modules
• Forms, Lists and Tables ,
• Basic details such as Forms, List modification and administration
• Personalizing Forms , Personalizing Lists and List controls
• Creating new sections in forms
• Introduction to Different types of Fields and dependent choice field creation

 Section - Administration Introduction

• Configuring USERS AND GROUPS AND ADMINISTRATION                                                            
• Groups ,Roles-"Roles tagging to users and groups"
• Application, Module and Administration creating and modifying applications and modules and other related activities of
• Limiting access of Applications and modules to specific set of roles
• Incident Management and Problem Management
• Change Management and it's workflows
•  Change Management Different types of change requests and their significance

Section 3. Workflow

• Risk Assessment Plugin activation-Servicenow training
• Risk Questionnaires configuration and defining thresholds and conditions
• Approvals debugging in workflows
• Creating Dynamic approvals"
• Service level management SLA definitions and triggering conditions
• SLA schedules ,Excluding and Including holidays in Schedules
• Retroactive start usage in SLA
• SLA workflow and Notifications on breach"
• Introduction to Items and Categories
• Record Producers
• Introduction to Variables and Variable Sets.

Section 4. Creating Workflow and Usages along with example

• Associating workflows to Items
• Email notification and events, Email notification creation(when to trigger, whom to trigger, What content to send)
• Templates utilization in email notification
• Events creation ,Email notification through events
• Email notification in workflow via notification and events
• Send to event creator usage
• Email Inbound and Outbound server properties setting
• Debugging mail sending issues"

Section 5. Transform and Data Load

• Transform Mapping(Auto and Manual mapping)
• Transform Scripts to restrict inserts and update
• Data source creation (FTP,JDBC,LDAP,files like excel,csv)
• Utilizing data source in Data loads
• Scheduled Imports"
• SCRIPTING Client Side scripting, Script Include
• Client Scripts (Intro, How to write and use)
• UI Policy (Intro, How to write and use) Server Side
• Business Rules and Global Business Rules (Intro, How to write and use)

Section 5. Transform and Data Load

• Creating Quick reports from lists
• Creating Reports, Gauges and Homepages
• Various types of reports and usage
• Using Script Includes in reports
• Scheduling reports
• Report Administration"

Updated on 27 June, 2018