Course details
This introductory course provides students with the skills needed to effectively use and manage the Service Manager software product. This course focuses on teaching the processes embedded in Service Manager.Course Objectives
At the end of the course, you will be able to: ? Describe the role and intent for each of the Service Manager components. ? Describe the processes, workflows, and key activities for each module. ? Use the Service Manager Web and Windows client as well as the Employee Self Service portal. ? Manage Service Manager operators, using administrative tools. ? Review how to configure operator, profile, role, environment, folder, and contact objects. ? Determine the difference between Incident and Problem Management. ? Discuss the Change, Configuration, Knowledge, and Service Level Management processes. ? Explain and configure the Service Catalog. ? Use Request Management workflows. ? Describe the reporting capabilities of Service Manager. Updated on 22 January, 2018
Course Location
About New Horizons Computer Learning Center
New Horizons is the world’s largest training provider with a global footprint of more than 300 locations in over 70 countries.They have more combined global training experience than any other training provider in the world as an industry leading training provider. The institute has been awarded more times
by major vendors than any other training organisation in the world.Their customers have a dedicated account manager who provides advice and guidance regarding training solutions and manages the relationship end-to-end.
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