Course details
INTRODUCTION
This workshop is designed to give participants an understanding of the importance of service innovation and the methods and opportunities that are available to generate ideas that contribute to service innovation.
By applying the newly acquired attitudes, knowledge and skills to real life customer service challenges, participants will be able to generate innovative solutions to the challenging customer service issues faced by the organization.
This course is conducted by Capelle Academy (CET)
OBJECTIVES
At the end of the program, participants should be able to :
- Recognize the importance of service innovation in the organization
- Generate potential service innovation ideas to transform the customer experience
- Evaluate potential service innovation ideas according to organizational evaluation criteria
- Present mock ups of service innovation ideas to stakeholders
METHODOLOGY
The learning methods will include:
- Lectures
- Group discussions and sharing
- Learning activities
- Individual and group activities
- Video presentations
- Experiential activities
WHO SHOULD ATTEND
This program is designed for service professionals from various service industry sectors.
Course Location
About Organisational Development Concepts Pte Ltd
We_The was established by a team of professionals passionate on OD who saw the increasing demand for customised training intervention, and the increasing need of a one stop provider.
The We_The management team have more than 47 years experience in the OD and HRD fields. Together with its in-house management consultant and a team of 80 associate trainers as well as subject matter experts in various fields, we are here to serve and support your organizations developmental needs.
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