Course details
Customer service in a healthcare environment is critical to the viability of any healthcare related organization. Continued competition for visitors has made customer service programmes a necessity to attract and retain visitors. Furthermore, customer service in a healthcare-related environment has its own set of challenges in providing healthcare services and patient satisfaction.
COURSE OBJECTIVES
At the end of the course, participants will be able to provide extra mile service to their customers.
COURSE OUTLINE
- Prepare GEMS service by adopting the right mindset and qualities of an excellent service professional.
- Understand the value of GEMS to themselves and organization.
- Identify internal and external customers’ needs and expectations.
- Go beyond first impressions.
- Effective communication with customer.
- Understand the different customer types.
- Identify options and take action to go the extra mile for customer.
- Handle customer complaints and objections in a calm and professional manner.
WHO SHOULD ATTEND
All frontline staff who deal with customers.
CERTIFICATE AWARDED
A “Certificate of Attendance” will be awarded by Parkway College.
Updated on 08 November, 2015Course Location
About Parkway College Of Nursing And Allied Health
As an Approved Training Organisation by the Singapore Workforce Development Agency, Parkway College provides courses that are of a robust quality within the Continuous Education and Training framework. Parkway College is also a member of the Singapore Association of Private Education (SAPE). Healthcare and professional education are the forte of Parkway College. Upholding its motto of “Live, Learn and Grow”, the major thrust of its programmes is student-centric teaching methodology which creates the right ingredients for a potpourri of learning outcomes. Besides being equipped with competencies, students will embrace lifelong learning and develop ownership to chart their personal growth. The combination of the right skills, right attitude and right mindset will augment their success in the workplace and enhance their career aspirations and employability in the marketplace.
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