Service Excellence WSQ Module Module Harness Diversity For Service Organisational Development Concepts Pte Ltd
Price: 58.85

    Course details

    INTRODUCTION

    An organization that is continually enlarging its capacity to embrace diversity will reap the benefits of diversity opportunities. These include widening its reach, enhancing its ability to innovate and stay relevant to its customers. Equipping supervisors with the attitude, knowledge and skills to manage diversity challenges and opportunities will help to strengthen team cohesion that translates to better relationships with internal and external customers.

    This course is conducted by Capelle Academy (CET).

    OBJECTIVES

    At the end of the program, participants should be able to:

    • Promote an inclusive workplace environment that embraces diversity
    • Build team cohesion to achieve organizational service excellence
    • Manage challenges and opportunities relating to diversity that have implications on service delivery.

    METHODOLOGY

    The contents are delivered through:

    • Experiential activities
    • Discussion and exercises
    • Case studies
    • Individual and group activities
    • Skills practice
    • Role play
    • Short lectures

    WHO SHOULD ATTEND

    The program is designed for Supervisors

    Updated on 08 November, 2015

    About Organisational Development Concepts Pte Ltd

    We_The was established by a team of professionals passionate on OD who saw the increasing demand for customised training intervention, and the increasing need of a one stop provider. 

    The We_The management team have more than 47 years experience in the OD and HRD fields. Together with its in-house management consultant and a team of 80 associate trainers as well as subject matter experts in various fields, we are here to serve and support your organizations developmental needs.

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