Customers have more choice than ever before regardless of the industry, product or service.
The Service E.D.G.E. program equips customer service professionals with models, concepts, tools and skills to enhance the success of internal and external customer interactions to achieve higher levels of customer service, satisfaction and loyalty.
Benefits for the individual
- A framework and process for handling all customer interactions
- Enhanced communication skills for dealing effectively with all customer expectations
- Clarification and balance between the task side and the people side of service delivery
- Reduced stress while providing exceptional customer service
- Increased ability to creatively problem-solve with customers