Course details
This module specifies the selling skills and knowledge required to use product knowledge effectively to communicate with customers to develop a strong rapport and determine buying requirements. It also includes recommending appropriate products and services to customers, overcoming objections, maximising additional sales opportunities as well as closing and processing the sale.
Programme Outline
Establish Customer Requirements
- When Customers Come Into Contact With You
- Acknowledge and Establish Rapport with Customers
- Determine Customer’s Needs
- Understanding Customer’s Cues
Recommend Products and Services
- Matching Customer’s Requirements
- Product Features and Benefits
- Recommending Products
- Complying with Legal Requirements
Addressing Customers Objections
- Reasons for Customer Resistance
- How to Overcome Objections?
- Coping with Rejection
- Managing Customer Objections
Maximise Additional Sales Opportunities
- Maximising Sales
- Observing Customer Cues for Additional Sales
- Additional Selling Techniques
Close and Process the Sales
- Closing the sales Effectively
- Sales Closing Techniques
- Processing the Sales
Course Location
About Lighthouse Global
We_They Training and Consultancy Pte Ltd provide integrated training consultancy services and programme delivery to meet clients’ needs in the areas of customer service, communications skills, corporate cum personal development and teambuilding, etc.
Lighthouse was born out of the desire of several passionate training professionals to bring organisations to new heights through learning and development. As a result, Lighthouse was incorporated in late 2006. The company now has a pool of experienced consultants and trainers to drive organisations’ training initiatives to achieve corporate success.
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