Secrets of Customer Service

Course details

This programme is exclusively designed, developed and delivered by Universal Stage Pte Ltd to assist companies to improve on the level of customer services provided by their employees.

The content is derived from robust research, ground consulting experiences with established enterprises and the sharing of secrets of success by bosses in both the work and personal arena.

Valuable knowledge has been mapped, integrated and developed into usable ‘how tos’ that are implementable by participants to transform themselves positively, excel against competitors, increase sales volume, reduce complaints and enhance overall corporate branding.

Programme Objectives

This programme seeks to facilitate participants to view things differently in new perspectives, so as to set thoughts and actions in motion to achieve service excellence with a transformed mind.

In layman terms, it is not just about giving the participant the fish but teaching him how to catch the fish and better yet, help him out (via tools and templates) in the early days where he is trying to do so and last of all, with a transformed mind, to not only catch fish, but also prawns, octopus, snapper, crabs and even aliens!

Programme Outline

1. Deriving Energy to be engaged at work
2. Optimising Strengths to achieve targets
3. Understanding People to win hearts
4. Building Teamwork to provide consistent services
5. Seizing Opportunities to raise sales
6. Giving Extra to leave a positive mark
7. Showing Appreciation to forge lasting relationships

Certificate of Achievement

Certificate of Achievement will be issued for participants who attend the workshop and successfully complete a Customer Service Resource Kit.