Secretarial Skills

Course details

Develops excellent office skills, including filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first class business writing and communication that support office Professional to maximize the input to the manager, team and organization
Course includes:

• Pre Training Assessment
• Comprehensive training material
• Certificate of completion attested by KHDA
• Option to choose from our best suitable class timing in the morning, evening or on weekends.

What will I learn?

• Secretarial & Administrative Role (Responsibilities, Skills, Qualities) 
• Developing A Professional Image (Professional Appearance, Timekeeping & Punctuality, Office Ethics
• Prioritization and flexibility when priorities change
• Effective time Management, saving time using email, avoiding common mistakes 
• Understanding different Methods of Filing & Selecting the Best One
• Managing Petty Cash 
• Effective listening skills, Communication, Body Language, Words, & Tone of Voice, Questioning For Clarity, Saying 'No' Constructively 
• Establishing effective procedures - organizing diaries and follow up
• Organizing meetings - taking minutes.
• Writing on behalf of others
• formulating an action plan
• Effective written Business Communication 
• Telephone Skills and Telephone Etiquette

How will I benefit from taking this course?
Will be able to;

• Understand what makes a good secretary or administrator
• Improve the overall administration inside your office 
• Plan, organize and manage their time more effectively.
• Effective communication skills to deal successfully with colleagues and customers.

How will I be assessed?
Assessment is optional.

1. To obtain an attested Certificate from KHDA( Knowledge and Human Development Authority) - An evaluation will be held at the end of the course and an attested certificate is then issued from the Authority
2. A certificate of completion is available upon request for students not undertaking assessment who have attended at least 75% of the course.

Updated on 02 January, 2019