- Other Locations: Sheikh Zayed Rd - Dubai Al Mushrif - Abu Dhabi Al Wurud - Riyadh Kuala Lumpur
- Duration: 5 Days
Course details
This training program will help you build confidence and skills for handling telephone calls more professionally. The course covers professional telephone techniques and call handling etiquette, with an emphasis on customer service. The training program outline is up to date and pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area. A customised proposal can also be arranged, to suit the training requirement of your team.Course Objectives:
By the end of this training course, the participants will have:
- Practised answering and making telephone calls in a professional manner
- The required information to accurately respond to the customer's call
- Built rapport and satisfied the customers need quickly and efficiently
- Constructively responded to a customer's concern or complaint
Individuals who are responsible for answering the telephone and making calls on behalf of their organisation and who are the first point of contact for their customers and suppliers.
General Notes
- All our courses can be facilitated as Customized In-House Training course.
- Course duration is flexible and the contents can be modified to fit any number of days.
- As for Open Enrolment Courses, we offer our clients the flexibility to chose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
- The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
- FREE Consultation and Coaching provided during and after the course.
Job roles this course is suitable for:
Admin Assistant , Admin Supervisor , Office Administrator , Co-Working Office Administrator , Admin Executive , Reception cum Admin , Reception Manager , Guest Reception AgentCourse Location
About Zoe Talent Solutions
ZOE Talent Solutions is a global training and consulting firm that has been serving leading businesses in many countries. We specialise in capacity building and talent development solutions for individuals and organisations, through our highly customised courses and training sessions, in a wide array of disciplines.
ZOE assists organisations in identifying their most important goals, and guides management teams by working closely with each member, in making lasting improvements to their performance. This process thus promises a definite increase in revenue and savings and a higher Return On Investment (ROI). Over nearly a decade, our team has built a globally recommendable enterprise uniquely equipped skills including and not limited to coaching, facilitation , counselling and strategising.
The highly committed and experienced professionals at ZOE provide their clients with highest available quality in training and capacity building at competitive prices, attached with a unique flexibility to suit the needs of their clients.
Our primary focus is ‘Complete Client Satisfaction’. This forms the basis of our work philosophy, culture and everything we do. Our success has allowed us to under-take an increasingly higher volume of projects recently. Winning the trust of our clients each time, is what motivates us to strive towards an unparalleled excellence.
We triumph by working closely with every organisation to unlock the power in their people and ensure that our training solutions satisfy their learning and development needs, as well as maximise their business success.
ZOE has comprehensive knowledge and experience in Employee and Organisational Development. This, coupled with the commitment to supply innovative and leading Growth Solutions, has seen us continue to grow consistently, even in the face of adverse market conditions.
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