Managing People Skills: Performance Through People Jeddah

Course details

Context to this Workshop

• Training of frontline staff by team leaders/supervisors is eithernot followed or lacks a structure to make it a value-adding activity.
• Training activities for frontline staff lack alignment against business results and therefore can be perceived as a ‘nice to do’
• Training lacks measurement and therefore cannot be managed asa standard operating practice (SOP)
• Taking frontline staff away from the job has direct and indirect costs People benefit from training that is ‘a little and often’ and which regularly reinforces required standards of performance.
• Subordinate relationships and motivation improve when attention is given to personal development

By the end of the program, participants will be able to:

• Explain the benefits of people development – as a driver of business results.
• Create training and people development as a every-day routine activity
• Develop interpersonal skills to empower people to change and improve
• Describe effective approaches to people development – dealing with positive and negative aspects of people performance
• Create a clear process and measurement system that tracks results and holds people accountable
• Provide highly practical training to frontline associates and/or their supervisor
• Build a legacy for on-job-training as a core standard operating practice (SOP)