Course details
CRM Overview and Architecture
- Overview and Introduction
- Foundation & Architecture of SAP CRM
- SAP CRM Analytics
- SAP CRM Marketing
- SAP CRM E-Commerce
- SAP CRM Channel Management
- SAP CRM Sales
- SAP Interaction Center
- SAP Service
- SAP Field Applications (with focus on Mobile Service)
- SAP CRM for Industries
- Integration with other SAP suite of modules
CRM Base Customizing
- Business partner
- Organizational model
- Product master
- Overview of generic functions in business transactions
- Transaction type and item category customizing for these objects.
- Actions
- Partner Processing
- Pricing Fundamentals
- CRM Billing
- Number Range Assignment
- Maintaining Categories and Hierarchies for products
- Status Management
SAP CRM Marketing
- Marketing Planning and Campaign Management (Marketing Planner, Product Selection,
- Partner Functions, Generic Actions, Campaign Execution)
- Marketing Calendar
- Customer Segmentation
- External List Management
- Lead Management
- Marketing Analytics
SAP CRM Sales
- Activity Management
- Opportunity Management
- Territory Management
- Quotation Management
- Sales Order Management
- Sales Contract Management
SAP CRM Service
- Individual Objects
- Categorization Schema
- Service Tickets, Incidents & Complaints
- Service Order Management
- Repair Order Management
CRM Web Client UI
- Using the new CRM Web UI
- Business Roles
- View Configuration
- Work Centers, Navigation links
- Personalization
CRM Customer Interaction Center(CIC)
- Agent functions and processes in the IC
- Define CIC Profile and Customer-Specific Workspaces
- Define Front-office framework
- Component Configuration
- Action Box Configuration
- CTI Configuration
Middleware settings
- Middleware connections to R/3, APO and CRM
- CRM Business Partner - CRM Middleware
- CRM Middleware - Sales and Billing
- Basic concepts of CRM middleware
- Replication administration
- Monitoring & handling
- Architecture landscape
Client Implementation Case Study - Live Exercise
Updated on 07 June, 2016Course Location
About ERP Scholars
- ERP Scholars provides advanced training in some of the most popular and upcoming technologies. It helps our channel partners in recruiting some of the best talent in the industry. ERP Scholars works with you to build a culture of continuous blended learning – and realize a measurable return on education. We can help you design and implement learning strategies covering the entire corporate education value chain.
- ERP Scholars provides the ideal platform to meet the demands of the constantly evolving SAP Market. We focus on providing the highest quality of training with latest teaching methodology. We offer customized training courses to diverse range of industry with LIVE PROJECTS. Our faculty is practicing SAP Consultants having 5-8 yrs of experience with in-depth product knowledge and over 5-7 number of projects implementation experience.
- ERP SCHOLARS has been associated with senior experts as an advisory committee and keep them involving with the matters of importance and goodwill in the growth prospects of organization. The committee members consists employees of IBM, Accenture, HCL, Wipro and others organizations having a vast experience in their recognized fields.
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