SAP- CRM TECHNICAL

Course details

Structure of the CRM

• Web Client User Interface
• Overview of the User Interface
• Detailed Analysis of the User Interface
• Navigation Bar
• Header Area
• Work Area
• Navigating in the User Interface
• Personalizing the User Interface
• Logging On to the CRM Web Client
• Prerequisites and Performance Optimization

Role Concept

• General Information about the Role
• Concept
• Marketing Professional
• Sales Professional
• Service Professional
• IC Agent
• Technical Description of the Role
• Concept
• Role and Profile Dependencies
• Navigation Bar Profile
• Technical Profile
• Layout Profile
• Layout Profile
• Role Configuration Key
• Authorization Role
• Organizational Model and Role
• Assignment
• Practical Example: Business Role
• Creating an Authorization Role
• Creating a Business Role (Service)
• Using the Organizational Model to
• Assign the Business Role
• Logging On and Testing the New
• Business Role
• Practical Example: Customizing the
• Corporate Identity
• Localizing the Data on SAP NetWeaver
• Application Server
• Replacing the Company Logo
• Customizing the Color and Font
• Content of Important Files at a Glance

Enhancing and Customizing the Navigation Bar

• Configuring the Navigation Bar
• Navigation from the Navigation Bar
• Integrating a Transaction Launcher
• Prerequisites and Limitations
• Creating New Transactions
• Integration into the Navigation Bar
• Profile
• Changing an Existing Transaction
• Copying and Deleting Transactions
• Practical Example: Navigation Bar
• Creating and Assigning a Role
• Configuration Key
• Deactivating a Work Center Page
• Adding a Work Center Page
• PracticalExample:Transaction
• Launcher
• Setting Up a Logical System
• Using the Transaction Launcher to
• Integrate the Application
• Integrating the Application into the
• Navigation Bar

Enhancing and Customizing the Header Area

• Configuring the Header Area
• Defining the Navigation Frame
• Defining the Layout Components
• Displaying the Central Search
• Using the Working Context

Enhancing and Customizing the Work Area

• UI Configuration Tool
• Configuration Access Sequence
• Calling the UI Configuration Tool
• Technical Information (F2 Key)
• Structure of the UI Configuration Tool
• Role-Based Customizing of the User
• Interface
• Design Layer
• Structure of the Design Layer
• UI Object Types
• Design Layer Data Model
• General Field Customizing
• Modifying the Shared Memory Settings
• Easy Enhancement Workbench
• Differences Between the EEWB and the
• UI Configuration Tool
• Structure of the Easy Enhancement
• Workbench
• Field Enhancement with the Easy
• Enhancement Workbench
• Troubleshooting
• Notes on the Easy Enhancement
• Workbench
• Practical Example: Using the UI
• Configuration Tool
• Customizing the Overview Page
• Customizing the Search Page
• Showing Input Fields in a View
• Changing Field Labels in a View
• Practical Example: Using the Design
• Layer
• Creating a Design Object
• Assigning the Design Object to the
• Context Node
• Practical Example: Using the Easy
• Enhancement Workbench
• Creating a New Field with the EEWB
• Adding the Field to the View with the UI
• Configuration Tool

Application Integration and Authorization

• SAP NetWeaver Business Warehouse
• Integration
• Basic SAP NetWeaver Business
• Warehouse Configuration
• Links for Cross-Component Navigation
• Integrating Reports into the User
• Interface
• Integration into Custom Components
• Integration into SAP NetWeaver Portal
• Prerequisites and Functional Scope
• Communication Between the ABAP
• System and the Portal
• Uploading Business Roles from the CRM
• System
• Integrating Business Roles into the
• Portal
• Tips and Tricks for CRM Web Client
• Integration
• Authorization Concept
• Basic Principles of Authorization
• Implementing Authorization
• Example of Setting Up an Authorization
• Concept
• Creating a Business Role
• Creating and Assigning an Authorization
• Role
• Preparing an Authorization Concept for
• the User Interface

Integrating Office Applications

• Web Service Tool
• Template Designer
• Document Templates in Microsoft Word
• Document Templates in Adobe
• Live Cycle Designer
• Documents in the CRM Application
• Advanced Topics
• Transport of Document Templates
• Transport of Service Objects
• Prerequisites for Using the Template
• Designer

Web Client UI Framework

• Basic Principles
• BSP Programming Models
• Web Client UI Framework
• Tag Libraries
• Web Client Component
• Component Workbench
• Component Structure Browser
• Detailed Overview
• View Navigation
• Runtime Repository Editor BOL Model
• Browser

UI Component Architecture

• View
• View Controller
• View Context
• Event Handler
• Plugs
• View Layout (BSP Page
• View Set
• Window
• Controller and Context
• Component Controller
• Custom Controller
• Context Nodes and Attributes
• Context Note Binding
• Model Integration
• Dependent Model Nodes
• Navigation
• Navigating with Navigational Links
• Cross-Component Navigation
• Component Interface
• Interface View
• Context
• Events
• UI Component Usage

Creating Configurable Views and Pages

• Form View
• Table View
• Buttons
• One-Click Actions (OCAs)
• Tree View
• Search Pages
• Overview Pages
• Work Center Pages

UI Component Enhancement Concept

• Enhancement Set
• Enhancing UI Components
• Enhancement Set in the Component Workbench

Generic Interaction Layer - GenIL

• Benefits of the Generic Interaction Layer
• GenIL Object Model
• GenIL Components and Component
• Sets
• GenIL Objects
• Relationships Between GenIL Objects
• Tools for Displaying Object Models
• GenIL Model Browser
• GenIL BOL Browser
• Enhancing Object Models
• Enhancing the Business Partner Model
• Enhancing the Business Transaction
• Model
• Simple GenIL Objects
• Web Service Consumption Tool (WSCT)
• Practical Example: Creating a Simple
• GenIL Object

Business Object Layer — BOL

• BOL Entities
• Working with Collections
• Access Using Iterators
• Filtering Collections
• Sorting Collections
• BOL Core
• Searching for BOL Entities
• Traversing via the Object Model
• Locking BOL Entities
• Accessing BOL Entities
• Generating BOL Entities
• Transaction Context
• Messages from the APIs