SalesForce.com Essentials

Course details

Companies that focus on customer service, or is a service based business really need to implement and use a good customer relationship management program to be at the top of their game. A customer relationship management program is designed to reduce costs and increase profitability by maintaining customer loyalty, or relationships. Salesforce is one of, if not the, top CRM software program on the market. With the help of C5Insight consultants, Geoff Ables and Jason Stefanacci, you will learn how to be proficient using Salesforce at your job every day. Geoff and Jason will show you how to plan and track activities, collaborate with co-workers using Chatter, manage leads, track sales opportunities, run reports and create dashboards, connect Salesforce to your social networks and so much more!

This course also include the eBook: Teach Yourself VISUALLY Salesforce.com

Visit the Digital Classroom and Wiley websites