Sales Techniques

Course details

Selling as an activity is the act of convincing a prospect that your product or service is the correct one to satisfy their needs at the right price.

To be successful at selling, you need to learn to use the tools of the selling trade as effectively and as often as possible.

Course Outline

Module 1

• Introduction to Selling
• Customers & Consumers
• Customer Wants & Needs

Module 2

The Process of Selling / Selling Cycle

Module 3

• Thriving as a Telephone-Sales Professional
• Ten Phrases to Banish from your Vocabulary
• Actions that Promote Phone-Sales Success

Module 4

• Prospecting your way to Success
• The Art of Listening & Silence
• Sales Correspondence
• Sales Presentations

Module 5

• Guidelines for handling Objections
• Coping with Complaints
• Closing a Sale

Module 6

• Ensure Repeat Business
• Buyer Behavior & Signals
• Customer Service Tips

Module 7

• Stay Motivated for Success