In these days of an increasingly changing market full of challenges, one must have a creative determined team to handle prospective and existing clients maintaining that competitive edge. Fulfilling customers' needs is the pathway to success at selling and the first step to that is the 'humanistic approach' or making that first impression a positive one that sticks while building rapport along the way. Customer relationships are grown from the first seed sprouting to the picking of the fruit - each step must be watered and minded carefully. Take on some new tools from the toolbox of selling today and invest in oneself or the team.

Expected Accomplishments

  • Know how to build up credibility with prospects Et clients
  • Elicit sales prospects' needs, wants and motivation
  • Enhance questioning and active listening skills
  • Become skilled at using body language and non-verbal communication to the advantage
  • Overcome objections and excuses and get to the YES
  • Get point across without waffling
  • Make an enduring positive first impression
  • Build effortless rapport with prospects
  • Practice effective after-sales techniques

Course Outline

  • The changing world of sales management
  • Planning for today and tomorrow's challenges
  • Crafting the professional sales force
  • Strengthening the sales team - Tapping into the talent within the team
  • Preparing an effective sales pitch for all types of clients
  • Developing a consultative sales approach instilled with trust
  • Crafting those sales skills: verbal and non-verbal language, questioning techniques, active listening, etc
  • Showing passion and ownership for what others are expected to buy
  • Assuming a YES: maintaining a positive attitude
  • Planning the work and ensuring the plan works!
  • Compensation programs that drive superior performance
  • Lead: measuring and managing performance
  • Coaching and counseling the team
  • Checklist for success

We_They is the largest single-source business and telecom training solutions provider in the Middle East. For 30 years we have been providing training consultancy and human capital development services to telecoms, government agencies, oil & gas companies, financial institutions and organizations across all industries and business sectors.

We provide training and development programs ranging from cutting-edge technology courses in 3G, WiMAX, VoIP or IPTV, to career-changing leadership masterclasses, strategy workshops and business management seminars.

Based in the UAE and operating a 1.2 Million square feet training facility in Dubai, our partner network spans two continents and delivers world class training solutions to customers in over 28 countries in GCC and MENA regions.

We help organisations to:

  • Develop effective leaders, managers and team members
  • Discover and overcome competency gaps
  • Measure and improve performance
  • Build teams and improve communication
  • Recruit and retain talent
  • Build a knowledge culture
  • Create an organisation-wide competency framework
  • Stay competitive by using cutting-edge technology
See all Etisalat Academy courses

Soft Skills Related Questions

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