Sales and Client Relationship Management

Course details

The purpose of this award is to enable the learner to acquire the knowledge skill and competence to work independently in a strategic sales and or customer relationship management role in a range of sales orientated contexts and or to progress to higher education and training.

The QQI/FETAC Level 6 Major Sales and Client Relationship Management program is made up of 8 Minor Awards of 15 credits each. It is designed to provide candidates with the ability to:

• Demonstrate a broad knowledge of sales and customer relationship management principles and practices
• Demonstrate an in depth understanding of a range of theories and practice pertinent to sales and client relationship management strategy
• Demonstrate the use of a range of skills and tools required for commercial sales environment
• Select appropriate sales techniques and tolls to plan and develop client relationships and to determine solutions to perse challenges in a client relationship context
• Apply knowledge and skills to a range of sales, customer care and planning contexts
• Perform a range of sales and client relationship activities independently and within teams or groups
• The learning outcomes associated with this award are outlined in the associated Component Specifications.

The course is open to staff of private sector companies, and to Job Seekers, subject to compliance with eligibility criteria.

Assessment and Accreditation

Candidates who successfully complete eight minor awards will be awarded QQI/FETAC Level 6 Major Certificate in Sales and Client Relationship Management. The awards numbered 1 – 7 below are mandatory awards and you will have the option to pick one out of the two under the Paramount QQI/FETAC centre. Mandatory Minor Awards:

• Sales Negotiation
• Consultative
• Customer Service
• Personal & Professional Development
• Contact Centre Support Skills
• Business Management
• Supervisory Skills

You must choose 1 out of the following 2 options:

• Account Planning & Management
• Sales Presentation

Each minor equates to 15 Credits and the Major award is 120 credits. There will be assessments (eg. Skills demonstration, portfolio of work, project, exam) to be completed at the end of each minor. You will find the learning outcomes of each minor below.

Minors

• Sales Negotiation
• Consultative Selling
• Customer Service
• Personal and Professional Development
• Contact Centre Support Skills
• Business Management
• Supervisory Skills
• Account Planning and Management
• Sales Presentation