Role Model the Service Vision

Course details

This course equips learners with the knowledge and skills required to role model your organisation's service vision. It focuses on ablities to promote a customer-centric culture and methods to monitor performance to deliver service excellence.

Target Audience:

This course is for supervisors and team leaders from various service industry sectors. However, it is recognised that service is extended not just to external customers but internal customers as well. 

What You Will Learn:

• Demonstrate the characteristics of a role model that reflect the organisation's vision, mission & values
• Encourage team to deliver service in accordance with organisation guidelines
• Promote a customer-centric culture within the service environment to achieve service excellence
• Monitor performance of self & team to ensure consistency with the organisation’s guidelines

Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions 

Requirements: Employability Skills WSQ – Workplace Literacy Level 4 / O-Level English AND

• 1 year of working experience in a supervisory role (preferably in the service sector) OR
• 3 years of working experience in the service sector (non-supervisory)

Teacher & Student Ratio: 1:25 (maximum capacity)