Course details
This half day programme is aimed at management within the Retail Sector and will provide participants with a working knowledge of Consumer Law and how it affects their day to day operations. This management group will also be able to train their respective retail teams similarly.
OBJECTIVES
On completion of this programme, participants will understand key elements of:
- Contract Law
- The Sale of Goods and Supply of Services Act 1980
- The Consumer Protection Act 2007
SUMMARY CONTENT
Contract Law brief • Sale of Goods and Supply of Services Act 1980 brief
Consumer Protection Act 2007 brief
Practical approach to obeying consumer law:
- Pricing
- Special Offers and “Invitation to treat”
- Returns Policy
- Dealing with difficulties
LEARNING OUTCOMES
Participants will learn skills to help them take a practical approach to satisfying customer issues whilst also understanding the responsibilities of the business to the customer.
Updated on 08 November, 2015Course Location
About ICOS Skillnet
The Irish Co-operative Organisation Society (ICOS) is a co-operative umbrella organisation that serves and promotes commercial co-operative businesses and enterprise, across multiple sections of the Irish economy.
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