Course details
The objective of this training is to develop skills, knowledge and associated behaviors related to successfully selling in a retail sales environment. The course develops a sale from the vital first approach to the closing of the sale. It has a strong emphasis on body language, personal skills and customer service.
- Why and how people buy
- Customer needs and wants
- Customer expectations - how do they want to be treated
- Customer delight - exceeding expectations
- The structure of a successful sale
- Communication skills
- The approach
- Using effective communication skills
- Body language - use and observe
- Presenting the product
- Powerful words that sell for you
- Emotional and logical selling styles
- Minimize customer resistance
- Closing the sale
- Recognizing and acting on buying signals
- Handling customer resistance
- Strengthening the customer relationship
Course Location
About Advanced Studies & Training Centre
Advanced Studies and Training Centre was established in the to bring together local business inpiduals with professional international trainers, with a view to facilitate learning
Keeping in mind the different cultural persity in Dubai, They offer trainings in a variety of subjects in both English and Arabic languages.
It is our mission to engage people in learning that inspires them to be involved and take action.
Our services – from leadership coaching and development to employee motivation – reflect our belief that engaged and inspired people build success in businesses.
Advanced Studies and Training Centre creates highly structured customized learning programs that engage people, They help build success and inspire people to envision and achieve shared goals.
Advanced Studies and Training Centre provides trainings and development programs in a variety of fields.
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