Retail Certified Service Professional

Course details

The Retail Certified Service Professional programme is a professional training programme in service mindset skills specially customized for the retail industry. This programme offers you the opportunity to enter and grow a rewarding career in the vibrant and dynamic Retail Industry.

• Develop in learners positive service mindset
• Engage and expose learners to a realistic retail environment
• Showcase employers and real life service professionals so that learners can benefit from their perspectives and experience
• Enhance competitiveness of learners to gain employment in the Retail Industry

The programme consists of the following competency units under the Retail and Service Excellence Singapore Workforce Skills Qualifications framework:

• Interact with Customers
• Maintain Professional Image
• Provide GEMS Service
• Deliver Service Excellence
• Offer Customized and Personalized Service

The competency elements included in this programme are: 

• Prepare for extra mile service
• Go the extra mile interactions
• Apply Organisational Service Values and Systems
• Contribute to Service Team Effectiveness
• Follow-up post sales /service support
• Utilise and update a customer database
• Study and update own knowledge on organisation’s products and services
• Develop knowledge that addresses information commonly sought by organisation customers
• Identify and act upon opportunities to offering customised and personalised service
• Deliver service to a perse range of customers
• Maintain personal grooming
• Maintain personal hygiene
• Apply retail etiquette in dealing with customers
• Deliver service to customers
• Respond to customer issues/complaints
• Handle exchanges, returns and refunds

Benefits of Retail Certified Service Professional 

• Be transformed with a brand new mindset to embark on a new career in the Retail and Service Industry
• Be well positioned to take advantage of the multitude of careers in the dynamic Retail Industry
• Graduate with a nationally recognized Retail Certified Service Professional qualification under the WSQ framework
• Enjoy exemption from Interact with Customer and Maintain Professional Image when pursuing the WSQ Certificate in Retail Operations
• Opportunities to progress to other Retail WSQ Certificate, Advanced Certificate and Diploma programmes

Entry Requirements 

All applicants need only to fulfill one of the following admission requirements:

• GCE ‘N’ Level English Grade C5; or
• GCE ‘O’ Level English Grade C6; or
• Level 4 of the Employability Skills System (ESS) Workplace Literacy modules in at least 2 modalities