Retail Administration

Course details

The purpose of this award is to equip the learner with the knowledge, skill and competence to fulfil administrative duties and functions in a retail environment.

Learning Outcomes Learners will be able to:

• Analyse the key characteristics of a range of business organisation in relation to structure, type and purpose
• Analyse the key characteristics of a range of retail outlets to include sole trader, multiples, department stores, superstores and co-operatives
• Explore the impact of the external and internal environment on a retail organisation
• Analyse current retail legislation and identify key legal responsibilities in relation to employers, employees, contract law and sale of goods
• Analyse the role of a range of stakeholders associated with the retail sector to include employees , management, supervisors, representatives organisation and regulatory bodies
• Interpret key terminology and features in relation to retail administration
• Examine the impact of a range of strategies on an organisations profitability to include training, quality, sources of finance, credit control, stock control, liquidity
• Evaluate a range of banking services available to a retail organisation
• Evaluate the characteristics of a range of insurance options available to a retail origination
• Evaluate the key features of contract law in relation to the retail sector
• Explain the key principles and characteristics of a stock control system to include administration procedures, stock rotation policies, costing and calculation of re-order levels
• Analyse the function of a human resources department within a retail organisation
• Suggest health and safety initiatives aimed at improving safety in a retail administration environment
• Process a range of business documentation to include quotations, invoices, purchase orders, credit notes, statements, bank documents, delivery notes and cash sales invoices
• Devise a document control strategy to process a range of tasks to include customer complaints, queries and product returns.

Description

Assignment

An assignment is an exercise carried out in response to a brief with specific guidelines as to what should be included. An assignment is usually of short duration and may be carried out over a specified period of time.

Examination - Theory

An examination provides a means of assessing a learner's ability to recall and apply knowledge, skills and understanding within a set period of time and under clearly specified conditions.

A theory-based examination assesses the ability to recall, apply and understand specific theory and knowledge.

Grading

• Pass 50% - 64%
• Merit 65% - 79%
• Distinction 80% - 100%