Results Communication

Course details

INTRODUCTION

At the workplace, a significant portion of one’s time is spent in communication. With globalization, communication becomes increasingly technologically-enabled. It is therefore no surprise to find that the root of many organizational problems lies in poor communication. Effective communication is an essential component of organizational success – be it at the interpersonal, inter-group, intra-group, organizational, or external levels. This program aims to equip the learner to lead workplace communication by evaluating and identifying gaps and barriers in workplace communication, developing and communicating plans to implement communication strategies and mechanisms. It also enables the learner to assess a negotiation situation, develop strategies for and conduct negotiation to achieve organizational goals and win-win outcomes.

This course is conducted by Capelle Academy (CET).

OBJECTIVES

At the end of the program, participants should be able to:

• Understand the sensory perception framework and frame of reference
• Know the types of communication barriers
• Learn how to overcome differences through accurate expressions and clarification questions
• Resolve conflicts by working things out assertively
• Select appropriate communication channels
• Communicate effectively within a culture
• Develop a communication plan
• Apply effective communication styles to engage others

METHODOLOGY

This program will feature the following learning methods:

• Lectures
• Group discussions on in-class exercises and case studies
• Skills practice through role plays
• Profiling questionnaire
• Personal reflection and action planning

WHO SHOULD ATTEND

This program is designed for supervisors and managers who need to deepen their communication and engagement skills when interacting with their employees.