Reception Skills

Course details

Receptionists and frontline staff play a key role in marketing a company and establishing goodwill.

As the first contact point, either on the telephone or face to face, that a customer or client has with an organisation, it is important that they project an efficient and professional image.

Programme Objectives

Each participant will:

• Develop an understanding of the importance of professional behaviour in business today
• Practice essential communication skills
• Know how customer service builds and retains business
• Create a friendly and helpful impression on the telephone and project the right company image

Programme Content

• The role of front-line staff
• Creating a professional image
• How to communicate effectively
• Telephone techniques
• Increasing the level of customer care within your area of influence