- Location: St. Peters Square, Wexford
Course details
Learning Outcomes
- Examine the skills, functions /responsibilities of a receptionist /front line office representative · Outline the products, services, key policies, structures and personnel of an organisation
- Explore the range of telecommunications network equipment used in a reception and or front office context
- Source information from the internet, reservation systems, postal services, call and or courier logs & messaging service
- Explain a range of telephone communications terms
- Outline aspects of safety and health at work legislation pertaining to working within a reception
- Identify the process for the flow of information to and from an organisation and sources of reference / information within an organisation
- Plan a reception layout and describe office equipment in the reception area
- Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language
- Operate a range of equipment in the reception area to include a telecommunications system, an intercom, pager, a computerise data entry system, electronic diary, photocopier, scanner etc
- Produce reception materials to include notices, inventory of equipment, stock requisitions, petty cash system, diary, post log, visitors log and telephone messages
- Deal with pressurized reception related circumstances requiring fast and efficient comeback Present a range of documents including order form, invoices and processing travel expenses
- Apply a range of general administrative skills within the reception and or front office context, to include filing, booking and preparing for board meetings or conferences, organising visitors' waiting area, arranging appointments, preparing an itinerary etc.
Assessment:
Portfolio 50% Skills Demonstration 50%
Progression Routes:
FETAC level 5 National Certificate in Business Administration
Updated on 08 November, 2015Course Location
About Community Training & Education Centre Wexford
The Community Training & Education Centre (CTEC) is a not-for-profit training community organisation providing training for all sectors of society - employed and unemployed. All training is delivered from an adult education philosophy and every effort is made to ensure that our training provides learners with a positive and enjoyable experience which will encourage them in the “Lifelong Learning” process.
CTEC provides training for those seeking employment, participants on FAS CE schemes and those who are employed but who wish to enhance their skills base. In addition, they provide tailor-made training to suit the needs of individuals and/or groups and on-site business training.
See all Community Training & Education Centre Wexford courses- Certificate in OFFICE ADMINISTRATION & RECEPTION Global EdulinkEUR 35Duration: Upto 40 Months
- Office Admin and Reception Skills Course LineEUR 23
EUR 459Duration: Upto 11 Hours