Course details
This QQI Level 5 Certificate course gives students a thorough training in reception and customer service skills. This course is suitable for those who are interested in dealing with the public and in improving customer service relations as well as general administrative duties. Emphasis is placed on developing students interpersonal skills with particular emphasis on customers. Past students are now successfully employed as receptionists as well as in a variety of office positions in businesses such as the Clarion Hotel, the Rochestown Park Hotel and the Silver Springs Hotel.
Certification:
- QQI Level 5 Certificate in Office Administration 5M1997
Entry Requirements:
- Leaving Certificate or equivalent. For mature applicants experience will be considered in lieu of formal qualifications.
Course Content:
- Information and Administration
- Text Production
- Word Processing
- Communications
- Customer Service
- Work Experience
- Spreadsheet Methods
- Reception and Frontline Skills
- Spanish Level 4 4N1178 / French Level 4
Course Location
About Cork College of Commerce
We_They first opened its doors to the public in 1908. From our earliest incarnation the College recognised the importance of coordinating commercial education with the business life of the city, so that, as our first Principal D.A. Coakley stated, “students may be more easily enabled to pass from their study to the practice of business.” The College has maintained that tradition and continually evolves to meet the educational needs of the region.
The College was in the forefront of the development of Further Education Courses in the 1980’s and continually liaises with commercial and educational bodies in the locality to ensure that all our courses are relevant to the learner and quality assured.
The College remains the largest College of Further Education in the State with approaching two thousand full-time day students attending the College last year. There were also over two and a half thousand students who attended evening courses in the college, on a part-time basis, in the past academic year. The College offers a perse range of courses in an innovative and flexible learning environment. Our dedicated, enthusiastic staff ensure that every student is given the opportunity to fulfill their potential.
Our College places special emphasis on preparing our graduates for the workplace however we have in addition established progression links from our courses to Third Level Colleges in Ireland and the UK, facilitating the advancement of our graduates to Higher Education.
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