Reception and Frontline Office Skills FETAC Level 5

Course details

To provide learners with the opportunity to develop the knowledge, skills and competencies necessary to demonstration good interpersonal skills with dealing with clients/customers in person or on the telephone. To understand the functions of a receptionist within a number of different organisations to include various administration duties while maintaining a friend and business like manner. On completion learners will be able to demonstrate appropriate use of voice, tone, pitch and body language for effective verbal communication and techniques used in order to maintain organisation and run a professional reception desk.

Progression

• A Major Award in Business Administration 5M2468

Specific Entry/Access and Exemptions Requirements

Learners entering a programme leading towards an award at Level 5 will usually be proficient at reading, drafting, preparing and understanding information across a broad range of topics, including quantitative information. Learners may solve predicable problems well, independently and as part of a group. Learners participate well in a chosen area of expertise, using a range of tools and procedures, responsibly and autonomously. A learner seeking entry to a programme leading to awards at level 5 does not need a previous formal qualification. HCT would highly recommend that learners have achieved some certification at Level 4 or have relevant work/life experience

Certification

• FETAC Level 5 in Frontline Office Skills

Assessment

• 50% Portfolio / Collection of Work and 50% Skills Demonstration

Programme Content

• Skills required to work as a receptionist
• Functions of a receptionist and front desk activities
• Effective communication skills
• Dealing with awkward situations
• The gatekeeper
• Greeting visitor and escorting to destination
• Administration
• Understanding telephone terms
• Marking and answering calls confidently and effectively
• Information and communication technologies
• Advantages and disadvantages of various means of transmitting information