Quality Management Diploma

Course details

The Diploma in Quality Management course is an internationally recognised qualification and is the only chartered qualification of its kind offered in Ireland. The course is held one and two evenings per week by classroom or by distance and offers you the latest knowledge and skills to plan and manage the quality management function of an organisation. Suitable for professionals working in services or product sectors. Past students have come from health, pharma, production plant sectors and related areas.

The Diploma in Quality Management course is recognised by Ofqual to level 5 in England, which is broadly equivalent to level 7 in the Republic of Ireland. You will learn how to best optimise quality in the context of different types of organisations and structures. If you wish to attain a recognised chartered qualification. then this course is for you.

The newest feature of this course is Live Online classes. Live online classes allow you to interact and ask questions while listening to your lecturer deliver their class live online. If you are unable to make the session, all live classes are recorded for revision and playback purposes. They are available for both classroom and distance students.

Typically, students come from a range of diverse backgrounds, some aspire to work as quality managers and others work in disciplines that engage with, or support the quality function.

Course Aims

The focus of quality management is to ensure that organisations have the capability to meet consistently the needs of their customers and stakeholders. This breaks down into two main areas of activity:

• To act as the ‘conscience’ of the organisation, providing confidence to the organisation, its customers, regulators and other stakeholders
• To act as a mentor and coach at all levels of the organisation by helping those within the organisation and its supply chain to improve.

You will learn ISO 9000 requirements and standards. By examining ISO standards, it will explain the methodology of quality improvement, in particular the various tools and techniques for analysis. Learning about ISO 9001 sets out the requirements of a quality management system, ISO 9000 covers the basic concepts and language, ISO 9004 focuses on how to make a quality management system more efficient and effective, ISO 19011 - sets out guidance on internal and external audits of how its quality management system is working.

Other important areas covered on the course includes different types of quality management systems, improvement and change management, process management, auditing and quality tools.

If you wish to work in quality monitoring and control, you will learn the importance of correct tests and recording of results, and the value of data management and prevention. You will learn that quality control is not just about finding problems, but is about putting measures in place so issues do not occur again. Your knowledge and understanding will greatly improve on areas such as audits, quality management systems, quality gurus, quality circles, KPI's, and quality costs.

Key Facts

• Aspiring quality professionals in all sectors of industry and public service are now studying for the Chartered Quality Institute’s Diploma in Quality Management
• To address this need on a nationwide basis, CMI offers a flexible way for you to study by classroom learning or by online learning.
• The CQI Diploma comprises nine modules which address the key requirements of quality management .
• Students who achieve the CQI Diploma in Quality gain the right to use the designated letters DipQ and satisfy the academic requirements for CQI membership.
• The Diploma is not necessarily an end in itself, as there are progression opportunities to higher programmes.

Course Modules

There are 9 units to cover, comprising of 3 exams, 5 x 4500 word Assignments and 1 Business Research Project

• Management System Models
• Quality Related Legislation and Regulation
• Quality Planning in the Product Life Cycle
• Quality Management
• People in Quality
• Monitoring and Measuring for Quality
• Using Quality to Improve Business Performance
• Management Systems Audit
• Business Research