Course details
Upon successful completion of the course, the Flight Attendant should:
- Offer excellent Customer Service to pax/team members/other department staff
- Know the duties of Flight Purser.
- Be able to fill out Flight Purser documents.
- Be able to operate flights as Flight Purser as per Flight Services Department quality standards after inflight training clearance with FSS.
General Outline
- Internal/External Customer Service Highlighted
- Duties/Documentation of Flight Purser.
- Briefing/Debriefing Performance
- Review E/Y, J/C, F/C Procedures
- Review Report Writing
- Open discussion with other Departments
- KAC Sales/Marketing Strategies.
- Insurance Affairs - Safety and Security on-board.
Note:Trainee should attend the course with Flight Services Manual and in Office Attire abiding by grooming and behavioural standards as per Flight Services Manual, non- compliance to which would lead to Trainee dismissal from the course.
Training Techniques/Aids
- Overhead projector, Handouts.
- Lectures, Open discussion, Guest speakers.
Course Location
About Kuwait Airways
Kuwait Airways aims at setting the standard for customer orientation and become an admired airline to fly, to invest in, and to work for.
Our Goals
1. Product and Services
- To provide customer-oriented services that meet the inpidual needs and preferences of our clients.
- For clients who look for best-in-class services, we provide for them a premium product.
- For clients seeking value for money, we provide a reliable economy product.
- Our philosophy is to be an airline with a global reach and a local touch. Our clients will appreciate our services that enhance both novelty and tradition.
2. Customer
- To serve the entire community of Kuwait
- To become the preferred carrier for inbound business travel.
- To become a link for Business and Leisure travel between Eastern and Western regions.
3. Market
- We are an international airline. We connect the Kuwaiti economy and society with the world whenever it is economically feasible.
- We are an important link. The geographic location of Kuwait allows us to link with the GCC countries, the Indian sub-continent and Asia with Europe, and the USA and vice versa.
4. Financial Viability
- To grow in line with the market demand in Kuwait and capture further growth opportunities in the Middle East.
- To provide a viable investment opportunity to the private sector.
- For us, financial viability is the key to become a trusted and respected enterprise to our investors, customers and employees.
- After the Liberation of Kuwait in 1991, we proudly rebuilt Kuwait Airways. With the same spirit we look at the future and take the challenge of transforming Kuwait Airways into a profitable enterprise.
5. Employees
- We believe that highly-motivated and well-trained employees can show distinguished performance. Therefore we empower our employees by providing rewarding career opportunities and excellent training.
6. Technology
- To use technology to improve our product reliability, safety and on-time performance.
- To use integrated Management Information Systems to support the management decision-making by providing accurate and actual information on market and own performance.
7. Image
- To become a catalyst for the future economy of Kuwait and the neighboring regions.
- To build a strong relationship with the local community, especially with suppliers.
- As the flag carrier of Kuwait, to continue to be associated with success and excellent performance.
We optimise our operations to make great deals and cheaper flights for you. We are in the air travel business since. Purchase your ticket and enjoy your trip with us.
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